Complaints

Your satisfaction is our priority - every complaint is handled with care

1. Every complaint is handled within 48 business hours.
2. You will receive an acknowledgement of receipt by email immediately.
3. The quality manager (Jérémy François) reviews your complaint and provides a response within a maximum of 15 business days.
4. If the response does not satisfy you, you may refer the matter to the consumer ombudsman.

Quality officer: Jérémy François - contact@selfupgrade.fr

Full name

This field is required

Invalid email address

Program concerned

Training date

Subject of the complaint

This field is required

Detailed description

This field is required

Training delivered through Qualiopi-certified partners

Our fundable training programs are delivered through Qualiopi-certified partner organizations, which gives you access to public funding (OPCO, France Travail). For the CPF, we also work with certified partners.

Results indicators Accessibility Quality approach

Complaints

Complaint procedure

File a complaint

Qualiopi certification

Discover our quality commitments