Complaints

Your satisfaction is our priority - every complaint is handled with care

Complaint procedure

Indicator 31 - Handling of complaints and corrective actions

  1. 1. Every complaint is handled within 48 business hours.
  2. 2. You will receive an acknowledgement of receipt by email immediately.
  3. 3. The quality manager (Jérémy François) reviews your complaint and provides a response within a maximum of 15 business days.
  4. 4. If the response does not satisfy you, you may refer the matter to the consumer ombudsman.

Quality officer: Jérémy François - contact@selfupgrade.fr

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Qualiopi certification

Qualiopi certification in progress

Our organization is currently undergoing certification. This process guarantees the quality of our training and gives you access to public funding (OPCO, France Travail). For the CPF, we work with certified partners.

Organization
UPGRADE
Type of training
Professional training programs
Status
Certification in progress

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Results indicators Accessibility Quality approach